RETURN & REFUND
Due to the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
- Design errors/wrong order: Completely wrong design compared to information provided by customers on our site.
- Bad quality: blurry image/print.
- Significantly different from the description or sample shown to you.
- Defective/Damaged due to the fault of our factory or the carrier;
- Order was sent to the wrong address.
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly differ from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
You could request a refund or a replacement within 20 business days of receiving your order. Please contact our Customer Support team to start the complaint process. Please include the following information:
- Order number
- Transaction/invoice id
- Video or photo of the faulty product
- Delivery address
- Phone number
- Make sure to send us an email within 20 business days once that you have received your package for any reclamation – after this time frame we will not be able to refund or reship any orders.
- Refund or free replacement will not be accepted for damage/lost item in cases of following: Improper care, Damages in use..etc,
- All returned/ undelivered parcels due to the wrong shipping address will not be returned to our factory. If orders were undelivered because of the incorrect address provided by customers, our company can only offer discounts for next purchases.
- Refund process may take up to 7 business days and is credited via your original form of payment.
REFUND (if applicable)
We will NOT refund items which damaged by our factory or the carrier. A new replacement will be sent instead.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
We will NOT refund in case you REFUSE to receive it either.
If your order hasn’t arrived within 45 business days of the date of original purchase, please contact our support team for a full refund of your purchase.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.